Refund policy

Return & Replacement Policy

At [Your Store Name], we strive to deliver quality products to every customer. Please carefully read our replacement policy before placing your order.

1. Replacement Eligibility

Replacement is applicable only if the product is received in damaged, defective, or physically broken condition.

We do not accept replacement requests for reasons such as:

  • Change of mind
  • Product pasand na aana
  • Size/design preference
  • Accidental damage caused by the customer
  • Normal wear and tear
  • Improper use or handling of the product

2. Replacement Request Period

Customers must contact us within 4 days of receiving the order if the product arrives damaged or defective.

Requests received after 4 days from delivery will not be eligible for replacement.

3. Unboxing Video Required

For damaged or defective products, customers are required to provide a clear, continuous unboxing video showing:

  • The sealed package before opening
  • Opening of the package
  • The product and its condition immediately after opening

This helps us verify damage that may have occurred during shipping.

4. Product Condition

To be eligible for replacement, the product must be returned in the same condition in which it was received, along with its original packaging and included accessories, wherever applicable.

Products showing signs of customer-caused damage, misuse, modification, or tampering may not qualify for replacement.

5. Replacement Process

Once your replacement request is received, our team will review the provided photos/videos and verify the issue.

If the claim is approved, we will arrange a replacement of the same product, subject to availability.

6. No Cash Refund

We do not provide cash refunds for eligible replacement requests.
Approved claims will be handled through product replacement only.

If the exact product is unavailable, we may provide an alternative resolution at our discretion.

7. Shipping Damage

If the package appears visibly damaged at the time of delivery, customers are advised to record the condition of the package before opening it and contact us as soon as possible.

8. How to Request a Replacement

To request a replacement, contact our customer support within 4 days of delivery and provide:

  • Order ID
  • Clear photographs of the product
  • Unboxing video
  • Description of the damage/defect

Our team will review the request and inform you about the next steps.

Important Note

Replacement is applicable only for products that are received damaged, defective, or broken. All replacement requests are subject to verification and approval by our team.

Policy last updated: 10 August 2026